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Standards, Protocols and Controls
Each organisation will should establish controls , including disciplinary procedures, to manage any and react to misconduct. Applying the aforementioned standards and protocols in relevant ways and in specific operational contexts is an ongoing challenge for humanitarian organisations. The organisations, bound by these standards, have developed over the years a framework that enables their leaders and collaborators on the ground to act in accordance with these principles while applying tailored solutions and pragmatic approaches. These principles of action are usually understood as a guide, and may include the following:
- Humanitarian responsibility . - "Do not harm" (prevention of negative impacts, we are guests, respect local cultures).
- Protection of victims .- Presence with the victims as protection.
- Collaboration with stakeholders (local, international) : exchange - Exchange know-how, optimisation of resources, empowerment, sustainability.
- Commitment to improve the education and training of our teams (national staff) and beneficiaries.
- Prioritisation of the most vulnerable groups. Women, the elderly and children.
- Maximum beneficiary participation. Search for their autonomy, listening mechanisms.
- Respect for the environment .- Environmentally friendly technical solutions, research and development, impact analysis, community awareness.
- Integrated approach to interventions/Coordination with other organisations.
To guide and enforce these principles, specific policies have been should be drafted, addressing each issue in depth, explaining the why and how, and establishing corrective measures. Among the most common internal policies are:
- “Whistle-blower” Protection Policy: Protection against retaliation for reporting misconduct and for cooperating with duly authorized authorised audits and investigations.
- Policy on Harassment, Sexual Harassment and Abuse of Authority: ensuring that all its workplaces are free from abuse, offensive behaviorbehaviour, harassment, abuse of authority and discrimination. Promoting This also includes promoting a work culture in which every employee understands, and is able to carry out, his/her personal responsibilities for maintaining the dignity of work colleagues.
It is not necessarily enough to ensure that those these principles are respected internally; they have to be enforced them in the relations relation with third parties. To facilitate this, it is common for contracts to include in the contracts or agreements specific policies making these third parties to be adhered to, by signing them. Example of those should adhere to. Examples of these policies are:
- Anti-Fraud and anti-corruption policy.
- Prevention against child-laborlabour.
- Prevention against modern slavery.
- Waste management best practices.
- AntiterrorismAnti-terrorism.
These policies are included, and feedback mechanisms may also be included or referenced as well, in the Terms and Conditions (TC) attach to any PO where should inform as well, about the feedback mechanism in place, allowing the suppliers to understand their obligations and inform agencies about any potential misuse or deviation perceivedproblems.
Conflicts of Interest
Conflict of Interest can be defined as any actual, perceived or potential incompatibility between an Organisation employee’s private interests and either his/her official duties or the interests of the organisation. It includesA conflict of interest may include, but it is not limited to, circumstances in which an organisation :
- An employee, directly or indirectly,
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- appears to benefit improperly
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- from a procurement activity.
- A third party
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- benefits improperly
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- from his/her association
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- with an employee.
- Any person within an organisation holds a financial interest in an enterprise that engages in any business or transaction with the organisation.
Examples of Conflicts of Interest:
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Ares of Best Practice | Example |
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Individual BehaviorBehaviour. |
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Working Practices with Suppliers. |
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Avoid excuses among team and employees. Ethics is about doing the "right thing" even beyond the workplace. It is important to be vigilant and not relax working behaviorbehaviour. |
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Watch for Red Flags. look for possible symptoms of unethical behavior behaviour and watch out for. |
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Procurement Planning
Market Categories
In the humanitarian sector is common to work with the The concept of market categories, to organize the set of rules that applies to the different procurements processes all along a project or intervention. Basically, market categories are a convention that "market categories" allows a more structured way of compiling and combining purchases due to their nature and specificitiesspecifics, and to ensure that the procurement principles are followed while facilitating the procurement process by establishing standards and tools. In addition, it is possible that the different market categories could have different thresholds. In general, there are four main categories or “markets” humanitarian organisations work with, however variations and additional categories can and do exist.
Goods/Supplies | The goods or supplies category includes the purchase of tangible items and/or its their interrelated sets. In general, a market is considered as goods/supplies when there is a transfer of ownership of tangible products. A product is defined by two elements:
The Total Cost of Ownership - All the costs associated to production, preparation, installation, maintenance and disposal - related to the purchased products (total cost of ownership), can be considered as part of goods market if the additional services have been procured, delivered and invoiced together and as long as these costs remain lower compared to the total purchase cost. The typical purchases in the goods market are include food, tools, construction materials, office supplies, equipment, etc. | ||
Construction/Maintenance | Construction/maintenance is a market category that includes the design of the work and/or its execution in accordance with the previously specified requirements. It usually implies Construction/maintenance procurement and monitoring procedures usually visiting the place where the works should be performed with potential contractors, allowing them to better understand what is needed and the requirements in order to make a more accurate offer. As the works usually takes some time to be finalizedfinalised, an execution timeline must to be included in the plans as well as moments where inspection visits have to be performed. Common examples are; a building rehabilitation (in full or part), any kind of construction, road sections, etc. | ||
Services | Services is a The services market category that includes the intellectual and non-intellectual services that do not fit in goods and works markets definitions. Evaluations, technical assistance, or any other activity not implying involving the transfer of a tangible product are considered as a service. Under this market its possible to hire the services of dispatchers, lawyers, consultants, translation services, transport, etc. | ||
Property/Rental | Property/Rental markets refer to the rental of real state, whether land or buildings, regardless of their purpose. This market possesses certain characteristics that makes the sourcing and selection process slightly different from the other markets.:
The complexity of of the property market means it is difficult to measure two or more premises exactly by the same criteria. While there are some similar comparable , aspects such as the location, the structure, the internal distribution, security considerations, makes the selection process more complex. The logistician has to Logistics personnel associated with procurement must evaluate the local market (actively) and choose the more economical option that could fit fits the initial requisites as much initial requisites as possible. | Hybrid Markets | There are cases where a procurement implies a combination of two markets. In these cases, the market rules that applies are defined in base of the market with the highest cost. For example, a procurement that implies goods (timber) and services (transport by land) will be defined as goods if the cost of timber is highest then the transport. However, If the transport cost exceeds the timber cost the rules that applies are the ones stated for the services market. |
Procurement Strategy
It is fundamental to develop a strategy for the successful acquisition of everything needed to facilitate the organisation´s operations. This strategy must observe the core procurement principles and should be the result of the different procurement plans prepared for any action, program or project where the needs are identified.
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