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For the purpose of the LOG, simple aspects of QC are highlighted to provide basic knowledge that can be applied in emergency situations. In an emergency situation, it is not practical to initiate complex, involving involved quality control processes. Some organisations are likely to already have institutional specific QC processes in place.

Why quality management is important in humanitarian activities and humanitarian logistics:

  • the need to demonstrate its demonstrate the ability to consistently provide product/services that meets user, donor and applicable statutory and regulatory requirements;
  • the aim to enhance user the goal of enhancing user satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to user and applicable statutory and regulatory requirements; and
  • to support the achievement of sustained success by a quality management approach.

These systems assist in ensuring professional and high quality service delivery, leading to improved outcomes/less suffering for beneficiaries.

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  1. The operational techniques and activities that sustain the product or service quality to specified requirements.
  2. The use of such techniques and activities.
  3. Operations intended for the assessment of the quality of products at any stage of processing or distribution .
  4. Part of quality assurance intended to verify that components and systems correspond to predetermined requirements.

QC is therefore the process of ensuring that products/services required are received as is prescribed, in a timely, cost effective and efficient manner, through the application of well established systems and procedures. A QC system will therefore also measure whether standard operating procedures are in place, that they operated effectively and were strictly adhered to.

Quality Assurance

“Planned and systematic action that is necessary to provide adequate confidence that a product or service will satisfy given requirements for quality.” (IFRC)

Quality Improvement:

It can be distinguished from QC in that quality improvement is the purposeful change of a process to improve the reliability of achieving an outcome.

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"the minimum level of performance that fulfils a requirement." (Concern)

Or

"…..the compliance with the technical specifications initially elaborated during the needs assessment." (Action Contre la Faim)

QC is therefore the process of ensuring that products/services required are received as is prescribed, in a timely, cost effective and efficient manner, through the application of well established systems and procedures. A QC system will therefore also measure whether standard operating procedures are in place, that they operated effectively and were strictly adhered to.

- ACF)

Some terminologies that are commonly used in relation to quality are: performance, compliance, standards, specification and conformity.

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    • defect-free services;

    • management-driven

  1. Quality Assurance (QA). A greater emphasis on achieving user/user satisfaction through user/user-driven quality characterises. This is the shift from QC to QA:

    • 100% satisfied user/user;

    • user-driven.

  2. Total Quality Management (TQM). All stake holders, i.e. management, suppliers, users/users and employees all aligned and working together towards a common goal and ensuring quality service provision. It would cover monitoring of all aspects of management, staff, users/users satisfaction, systems implementation, adherence to processes and procedures and supplier performance. The above characterise the evolution to TQM.

    • Significant gain for all stakeholders.

    • Common goals.

  3. User Value. User value reflects the need to do things that create the best competitive net value for the eseruser.

Quality Control Cycle

Systems and processes are a part of QC. QC is used in developing systems that ensure that goods and services delivered meet or exceed user expectations. It not only verifies the delivery of good quality but also identifies gaps and failures that need to be addressed.

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