Common Terms in Distribution
Short for Non-Food Items: Any non-food article, tool, utensil or other item which contributes to the physical and/or psychological health of populations.
Short for People with Specific Needs: People that we can expect could have special needs are particularly older people, small children, those with impaired mobility or breastfeeding mothers among others that could require any other special assistance or at risk.
A set of items used for a particular purpose or activity, generally package and/or distributed together.
A term applied to food and non-food items given in mass distribution.
Short for "Heads of Family", defined as a member of a household that represents it.
A social unit composed of individuals, with genetic or social relations among themselves, under one head or leader, living under the same roof, eating from the same pot and sharing a common resource base.
Short for "Extended Delivery Point".
Short for Internal Displaced Population.
A distribution is the hand-over of commodities to intended beneficiaries, fairly and according to specified rations, selection criteria and priorities. A distribution is the process during which control over the commodity passes from the organisation holding the stock to the intended beneficiary.
The objective of every distribution is to mitigate the impact on individuals after or during a crisis by providing the means to preserve their health and ensure their welfare, safety and dignity.
Physical distribution is the final step of a product before reaching the final user, however the process depends entirely on previous activities. This might include decisions about what to procure and how much, transportation, storage and even packaging. It is essential to know as much detail as possible on how any given distribution is going to run to anticipate the possible constrains and challenges and establish corrective measures to mitigate them.
For the purposes of this guide the term distribution does NOT include the process by which commodities are procured, nor the process of transportation, storage and handling, though these are often in some way connected to the distribution process. This guide refers to the physical distribution of commodities at the final handover point.
Although every distribution should willy according to the context and local specifics, there are certain principles that apply to all distributions.
- All distribution should be fair, equitable, regular, accountable, and transparent. Beneficiaries should know the rations they are entitled to, the method of distribution, and the distribution schedule. The more transparent the system, the fewer the opportunities for abuse leading to unfair distribution practices. Those who distribute should be accountable to the beneficiaries as well as to the donors.
- All distributions involve coordination, logistics, monitoring, and reporting, which are carried out by a range of actors; including the government, UN agencies, NGOs, local partners and the beneficiaries. Good management therefore requires appropriate allocation of responsibilities between the different actors, and authority and decision-making must be clearly defined.
- A single controlling authority should be responsible for policy matters, determining overall priorities. Mechanisms for information exchange and coordination between all actors must be well planned. Coordination committees composed of all major actors are necessary both at national level for policy and planning, and in major operational areas for operational decisions.
- There are common elements in the implementation, which include the estimation of beneficiary numbers, selecting the type of recipients, type of beneficiary documents, determining the physical organisation of food distribution, as well as monitoring.
- Information on the beneficiary population is essential for designing a distribution system. No distribution can start without an estimate of the size of the population. The size of the population also influences the choice of recipient and the physical organisation of the distribution, such as the number of distribution points. Knowledge of the sociopolitical context is crucial in deciding who manages the distribution, or who should be the recipient of aid, and whether registration by beneficiaries is adequate.
- Beneficiary participation should be encouraged, which can be especially varied depending on if the community manages the entire program or parts of it. Committees are often recommended to provide a forum for discussion or information on the distribution.
- Access and protection matters must be considered at every stage of the distribution process, from the design of the intervention to the actual handover to beneficiaries, allocating resources and means to these matters. They should be part of the evaluation and reports.
When assisting an affected population, delivery of physical goods is not the only possible response. Based on needs, different transfer modalities can be used:
In-kind - Beneficiaries receive the goods directly in the form of end products such as kits and rations.
Cash/Voucher - Beneficiaries receive a convertible value unit which can be used to acquire the necessary goods.
Cash/ Voucher interventions have unique considerations to be taken into account that are not the purpose of this guide. Information about Cash and Voucher Assistance (CVA) can be found through The Cash Learning Partnership (CaLP) network.
Generally speaking there are three different methodologies for manging distribution, and while each share the same ultimate goal they have different approaches, methods and objectives. This guide can be used by all the possible actors involved in a distribution, but it is assumed that distribution will managed by an agency or one of its partners.
The government may at different levels be the receiver and distributor of goods, using or coordinating with public distribution systems. For agencies involved in distribution, “maximum use should be made of existing organisations and structures within the affected localities, with adaptations and redeployment as necessary” (WFP, 1991). Government intervention frequently involves mechanisms for ensuring price stabilisation, such as sale of food through public distribution systems or subsidised NFI sales through fair price shops. Sale of commodities may be preferential to large-scale free distribution which usually is distributed to selected vulnerable groups through schools, social welfare, clinics, or other common coordination mechanisms.
The extent of government involvement in relief operations varies considerably from one emergency situation to another. Whereas in some countries the emergency response could be entirely in the hands of the government, other governments with lower capacity may be less or completely not involved.
A variety of distribution methods have been termed "community-managed distribution". In some cases of community-managed distribution all aspects of the distribution process are managed by the community, whereas in others the community only manages part of the program.
- In entirely community managed programs, traditional leaders register beneficiaries and distribute items to families according to their perception of need.
- In partly community managed programs, community representatives manage one aspect of the program or participate through committees. For example, an agency may register beneficiaries and monitor, whilst the community distributes. Alternatively, community representatives may register beneficiaries and an aid agency distributes. In both cases, committees may participate in planning and monitoring the distribution.
An agency-managed distribution process entails commodity distribution direct to families or individuals by an agency or a trusted partner organisation. Agency-managed distribution requires registration of beneficiary families, sometimes limited to beneficiary lists, but often linked with the issuing of ration cards. A family member may need to present a ration card, ID or some other form of biometric information, and collect the distributed item. The item is usually, measured, weighed or counted by agency staff to match the entitlement and distribution plan.
Many variations on agency-managed distribution systems are possible. A compromise between what is ideal and what is possible may have to be made if no registration is possible.
Types of Distributions
The context in which each distribution takes place, the geographic and cultural factors, the type of emergency, the vulnerabilities present in the population, as well as the products to be distributed and the own resources available, among other factors, involve decisions on the choice of the type of distribution that best suits to achieve the objectives.
By set up
Portable distribution setups usually assembled out of vehicles to assist in multiple locations or areas without a permanent location.
Example: Open areas designed with ropes, trucks.
Permanent or Semi-permanent distribution locations where basic infrastructure will be available for distributions.
Examples: MSUs, Community Centres.
By kind of commodity
The same population is served several times by the same pool of commodities in a well-defined period of time
Example: Food distribution.
A group of people or location is served once for the distribution of a specific type of supplies.
Examples: NFIs, vaccination.
By targeted population
In certain geographical locations, all populations within a specific group will receive supplies.
Example: Any children of school age receive educational supplies.
Beneficiaries are selected by specific criteria generally based on vulnerability and needs.
Examples: Families with three or more children receive a complementary mosquito net.
Distribution systems can be classified according to whom the commodities are given. There are three broad categories of distribution system.
Type of situation in which these systems have been used
Prerequisites for Success
Commodities are given in bulk to a representative of a group of beneficiaries who further divide it among the group.
Group of Heads of Family
All of the commodities for the group of families are handed over to a representative of the group. The commodities are then immediately redistributed to the individual family heads by the representatives.
Individual Heads of Family
Commodities are handed over directly to each family head.
Adapted from Commodity Distribution, UNHCR
Distributing agencies should always ensure that those who lack the traditional family structures (e.g., unaccompanied minors, unsupported elderly or disabled people) also receive assistance, and should establish a distribution system that can accommodate this. This might mean grouping vulnerable people into “households” for the purposes of receiving assistance.
The system selection will have an impact in the physical set up for the commodities handover. (see Distribution Process)
Main Types of In-Kind Commodities
Because of the different treatment and care required, is common to talk about two main categories where include the commodities to be distributed. Perishable products for the human consumption - most notably food - that needs special conditions during all the supply chain, and the rest of the non-food items that the effected population could need to maintain their health and welfare.
Food commodities are one of the most commonly distributed items in emergency contexts. Not only is food universally required, its consumption is constant and cyclical. Agencies involved in food distribution should develop a plan for distribution based on the types and quantities of food to be distributed.
Food is often handled in bulky units, either in the form of large sacks of grain weighing up to 50 kilograms, oil contained in plastic jugs or in metal tins, or sometimes supplemental feeding items in smaller containers. Food may also be distributed fresh – such as whole vegetables - depending on programmatic requirements.
Due to the oversized nature of some food handling units, packaging is often broken down and food manually sorted and distributed in smaller portions. Grains from larger sacks can be proportionally weighed or measured and repackaged in smaller sacks matching programmatic targets, while oil tins may be handed out directly or possibly distributed in smaller quantities. The theory behind repackaging:
- No one person will receive excessive bulk or weight.
- Food rations will be evenly distributed among beneficiary populations.
- Limited storage conditions in beneficiary homes/sites of residence might preclude storage of large volumes of perishable goods.
Repackaging food items requires:
- Pre-planning of the size of the new package to match programmatic requirements.
- Sourcing and identification of appropriate containers and materials for repackaging.
- A strategy for how items are repackaged before they reach the beneficiary.
Items that repackaged should be placed into new containers that sanitary, rugged enough to survive transport, free from holes and/or prevent spillage, and be made of food grade safe materials. Repackaged items may not need to be specifically labelled, but clearly marked containers may make distribution easier. Labels should be clearly legible, and written in at least the language of the beneficiary population.
Due to the size of most food handling units, it is typically easier to bring the larger containers/sacks of grain or oil to a distribution site directly, and conduct repackaging directly before the distribution occurs. To ensure that distribution is not slowed down, persons tasked with repackaging foodstuffs should:
- Be knowledgeable of exactly what the packaging requirements are.
- Have all the necessary tools to complete the job (weighing scales, sanitary food handling gloves, packaging materials).
- Be adequate in numbers to prevent delays in the delivery of repackaged food.
Depending on the context, some agencies may wish to repackage rations before transporting them to distribution sites, which may work for either smaller distributions, or distributions that are planned well in advance. Agencies may also wish to develop repackaging requirements directly into their vendor contracts so that items show up with the appropriate packaging directly to the distribution site.
Food Items with Dependent Demand
Food items are often distributed with dependent demand – this means they are paired together with different types of food items to complete the full nutritional requirements of the beneficiary population. If items are to be distributed together in complementary fashion, a delay to the proper availability or repackaging of one item may be a delay to the whole process. Distribution planners should accommodate for all food items with dependent demand accordingly, ensuring that all items will be ready at the time and location of distribution in the quantities required by the programme.
If at any time one or more item is not ready or not available, either the entire distribution should be delayed, or those delayed items will be removed from the entire distribution, ostensibly to be distributed at a later day. If at all possible, delays or omissions should be avoided. Setting up a secondary distribution doubles the logistical requirements, while delaying distribution can directly impact a population’s health, and/or cause serious security incidents. If at any time items are missing or delayed, it must be communicated early and frequently to the community through all available channels to avoid confusion or anger on the day of distribution.
The following is a general guide to ration sizes. All decisions on portion size should be informed by the sectoral expert in each agency. It is not up to the logistics team to determine what portions members of a beneficiary community will receive. Typical rations as recommended by guidelines:
Non-Food Items (NFIs) occupy a broad subset of emergency relief goods, including any essential goods to protect the beneficiaries from the climate and maintain their health, privacy and dignity. Non-food items are closely connected to food sector but shelter, water and hygiene, health or even education sector can be served by goods distributed under the category of NFI.
It is impossible to make an exhaustive list of NFIs as they depends on the context, the season, the type of needs, the affected population culture, etc. A typical list of NFI items might include:
Adapted from Pocket guide NFI Distribution, MSF
The overall distribution process of NFI’s vary greatly depending on the need, the context and the type of NFI. Much like food distribution:
- NFIs may be distributed as a couple or groups of items that have dependent demand, and all consideration should be made to ensure groups of NFIs should be distributed at the same time.
- NFIs should be a reasonable size and quantity for beneficiaries to safely handle and carry.
- NFIs should be culturally acceptable and in no way increase protection risks for recipients.
Some NFIs, such as plastic tarpaulin, may come in excessively large packaging. In the event NFIs are repackaged or broken down into smaller units, distributing agencies must plan accordingly. Due to the relatively labour intense process of repacking NFIs, and due to the durable nature of NFIs, most agencies may wish to repackage NFIs prior to transporting them to distribution sites. NFIs are typically distributed along programmatic lines, meaning specific sizes are known well in advance. Agencies may wish to conduct a large scale repackaging at once, and keep smaller units within storage for ease of future planning.
Additionally, agencies may wish to combine multiple different NFIs into a consolidated package or set of packages to enable easy and rapid distribution of multiple items covering a variety of beneficiary needs along predetermined lines. This process is known as "kitting". To facilitate the forecasting and final handover activities, (among other parts in the supply chain process) items subject to mass distribution are generally in the form of kits, as for example:
- Kit 100 families (material to build 100 shelters for 100 families)
- Cooking set (kitchen utensils for 1 family)
- Hygiene kit (Hygiene products for 1 family for 1 month)
The kits can be defined as a set of items, as shown above, used for a particular purpose or activity.
Depending on the moment, the type of emergency or the logistical capacities, the kits can be build following two different strategies.
Carefully designed and prepared in advance, the standard kits were developed based on past experience. A quantity of these kits is usually available in the emergency stock, ready to be deploy in the first hours of an emergency.
Not always adapted to local customs.
(People may find themselves with material they do not know how to use, and therefore the reason for distributing the articles is not covered).
Quality guarantee; the items have been subjected to a strict procedure including market survey, tender.
Some articles may turn out to be culturally inappropriate.
Some items are not essential, so people will sell them on the local market.
Kits locally assembled
They are manufactured locally, which means for the mission a big job to identify the suppliers, assemble and pack. Their main advantage is that they can better meet the needs of the population taking into account current requirements and cultural habits.
Highly customisable in terms of items included, packaging and labelling.
Time consuming: Search for suppliers for the various items (market survey, tender,...) Assemblage of the kits.
More economical: no transportation costs.
No guarantee of quality.
Adapted to local customs.
No guarantee of quick supply in case of emergency.
Beneficiaries are more likely to used the item.
Often not possible to find all the items locally.
Adapted from Pocket guide NFI Distribution, MSF
Sometimes there are circumstances that make necessary to include additional items to be distributed along the main kits or alone. All the items can be ordered and distributed separately (e.g., outside kit):
- To meet an urgent need before the kits are available (e.g., blankets in a cold country).
- To meet a specific need (e.g., mosquito nets during a malaria outbreak, soap during cholera outbreaks).
- To meet the needs of vulnerable groups (disabled, elderly).
- To complete a standard kit distribution.
Kitted and NFI items can be linked to the central emergency pre-positioning strategy utilised by aid agencies.
Both kits and smaller unit NFIs can be developed in conjuncture with a procurement plan. Ideally, vendors will be able to pre-kit items before they arrive at an organisation's warehouse or distribution site. All or part of the process can be completed before hand, making the overall supply chain process easier. If vendors are unwilling or unable to meet kitting requirements, then kitting will need to be conducted on the premise of the organisation or its partners. The act of an organisation conducting it's own kitting can be very time consuming and require attention to detail. Kitting will need to be formalised well in advance to distribution, but not so far in advance that items inside the kit may expire. Organisations should also account for their own storage capabilities - will they be able to safely store kits matching distribution needs? At what point are they storing too many kits?
Any kit or repackaged good must be transported and and packed in durable overpacking capable of withstanding not only the movement in a warehouse or transport to a distribution site, but also transport back to the home of the recipient and potentially even last for weeks or longer inside a beneficiary place of residence. Overpacking should be able to withstand rips and tears, and even be resistant to water damage. Solutions might include packing kits in:
- Durable cardboard boxes
- Plastic or woven jute bags
- Inside of other durable distributed items. Example: items can be packed into standard "Oxfam" style buckets that are not only durable carrying cases, but also part of the kit itself.
This guide does not intent to address targeting or the decisions about what to distribute to who and other key questions; there should be a dedicated technical teams specializing in food security, WASH, education, shelter or others, that could have a clear idea on these regards. Due to the multiple activities needed to distribute commodities on time it is recommended to involve logistics personnel in the planning and decision making process, to assure that what is decided could be feasible and that the decided plan makes sense alongside other logistics plans.
Distribution should occur once clear evidence informs the distribution plan. Unfortunately sometimes is not possible to wait until full assessments are done, such as in the first phase of an emergency. In such situations, distributions may start without good planning in order to save lives and/or alleviate the suffering , however it is strongly advised that some form of verification will still be necessary to ensure that the beneficiaries identified have legitimate need. A proper assessment will still need to be completed as soon as possible, but distributions can potentially start without assessments if planners gradually modify their content and systematisation to align with new evidence and contextual information.
Knowing how many people are affected by a disaster is essential to plan a distribution, however developing a reliable figure of the people in need is not always easy - wide differences can emerge among the numbers given by the authorities, UN Agencies, or those representatives of the population - and can undergo deep modifications over the time. In major natural disaster, the number of defined beneficiaries can change by the hour; and as time goes on, the initial registration numbers become unreliable because of births, deaths and population movement. Uncertainties about numbers are a constant, but it is key that all partners and key actors understand that the exact number of people in need of assistance will not always be known. As the program develops and more information is available, assumptions will change and distributions will more closely align with the verified needs.
Some form of registration is necessary for all distributions, but the type of registration may vary from simply estimating the total number of beneficiaries, to collecting detailed information on each family and/or individual. The method of registration used is closely linked to the system of distribution adopted, and either communities themselves or external agencies can register the potential beneficiaries of a program. In most programs, the initial list of beneficiaries is produced with the assistance of community leaders or by government officials. Registration is a continuous exercise, requiring regular verification by checking registration data, and comparisons with other estimates of population numbers.
A distribution plan needs to consider beneficiaries' interests, security and logistical constraints, the form and frequency of anticipated distributions, the number of individuals who will receive distributions, and the resources available.
If safe, logistically possible, and appropriate for the population, distribution of all items at once or over the course of a single day minimises the cost and effort for the distributing agency. Single distributions are also a more convenient arrangement for beneficiaries who have to travel long distances to reach distribution sites.
In other contexts, a phased approach may be more appropriate, with distribution occurring over multiple days, or even different distributions separated by multiple days. Phased delivery might be due to:
- Distribution space being dedicated to other activities.
- Delays or shortfalls in procurement of distributed items.
- National or religious holidays.
- Prior arrangements with beneficiary populations.
A phased approach can still meet the most urgent needs of a population, and focus can be placed on prioritised groups at high risk. A second or more rounds of distributions can then follow accordingly.
A distribution schedule must be designed carefully. It should include a clear schedule of working hours and set a realistic distribution target (in terms of the number of people served per day). The schedule should be shared with logistic focal points for warehousing and transport to ensure that commodities can be prepared and delivered as planned.
A good way of planning the supply movement of a distribution is to roll back the time required for preparation based on an expected day of distribution.
|How many days for preparation and delivering the supplies to the distribution site?||What’s the transportation time between the main warehouse and the field location?||How long does it take to source the item? Are they available in the market?|
If a distribution is intended on the day D, logistics should trigger the reception at:
D – (2days) – (5days) – (15days) = 22 days in advance
Pragmatism is essential, but problems may arise when the original technical principles are forgotten.
The distribution process in general can be divided in three stages:
Another way to look at this is following a time line; Before Distribution – Day of Distribution – After Distribution.
Setting Up the Distribution / Before Distribution
In the days before the distribution, implementing organisations think about how they are going to set-up and manage the distribution in a manner that is effective, efficient, safe, and respectful of the needs of beneficiaries.
The decisions made regarding the distribution approach should take into consideration the information provided by the assessments about needs and size of beneficiary population, including: the types of beneficiaries being served, the number of beneficiaries being served, the existing coordination and community leadership structures, the population literacy level and the security and access situations in the area.
Two questions arise when deciding the system to be implemented:
- How much responsibility is appropriate/efficient/worthy to give to the beneficiaries themselves?
- What kind of resources (i.e., time, space, staff, financial resources) are available to set up and run the system?
Another key aspect to take in consideration when deciding the approach and setting up a sound distribution system is the access.
Access includes a variety of considerations including how individuals are informed about the distribution, how they will get to the distribution site, how they will transport the aid back to their homes, whether they will feel secure getting to and moving within the site, and whether they know how to use the aid provided. A critical element of ensuring access is the dissemination of information. Beneficiaries must be continuously and directly informed, not just through community leaders, about the distribution process and their entitlements as recipients of humanitarian aid.
Sites should also be established in a way that minimises the number of people who are attending a distribution at any one point, as this can be a critical element of crowd control and in ensuring equitable access to humanitarian aid. One way of avoiding large crowds is to call different communities on different days; another way is to create multiple distribution points to be managed simultaneously. An organisation’s decision in this regard should be based on a variety of factors as detailed below:
Few distribution points
Many distribution points
A range of factors will determine the location and number of distributions centres. They include the number of refugees and the number at each site, their locations and the distance between each location, and the availability and location of resources such as storage sites.
As a general rule, it is best to have the distribution points as close to the beneficiaries as possible. For dispersed populations, beneficiaries should not have to travel more than 5 kilometres at a time, however terrain, conditions and insecurity may require that distribution points are established less than 5km. If it is not possible to locate the centre within walking distance, arrangements should be made to transport refugees to and from the centre. In selecting distribution points, factors affecting vulnerable people’s physical access should be taken into consideration, e.g., physical security of women who may be threatened if they have to pass through a military/police camp; ability of disabled people to travel long distances, particularly in the dark. Local tensions between ethnic or religious groups should also be considered when identifying which groups will receive aid in which locations.
The selected location must fulfil some conditions to facilitate the proper set up of the distribution. Distribution sites must be:
- Accessible for trucks or other vehicles used for transporting distributed items.
- Not overly exposed to wind or sun.
- As much as possible free from insects and other vectors.
- Not be prone to flooding.
- Easy to secure and evacuate if needed.
- Clearly marked in the appropriate language.
- Be free from debris or other harmful items.
Ideally, distribution points should be located far away from crowded areas such as markets or hospitals, in enclosed areas such as schoolyards that enable the distribution team to control entry and exit, and avoid over-crowding. In lieu of this, distribution teams can also create their own enclosed sites with stakes and rope or other local materials; in these cases aid agencies may have to invest in additional crowd-control staff to ensure order within the site. Distribution points should never be in the vicinity of military barracks or facilities, nor should they be in locations that force beneficiaries to travel to or through highly militarised areas.
Organising Distribution Sites
Distribution sites must be constructed in such a way that distributions and the collection of commodities can be carried out safely, efficiently and in an orderly way. UNHCR recommends at least one distribution site per 20,000 individuals and two distribution staff per 1,000 beneficiaries, not including monitors or security staff.
In general, distribution sites should be:
- Secure enough to ensure that items are not stolen or misappropriated.
- Near to water points and constructed with separate latrines for men and women.
- Big enough for on-site commodity storage and shelter for queuing during delays or rain.
- Near to rest facilities for distribution workers.
- Constructed near to vegetation or trees, which provide shade and act as windbreaks.
- Provided with chairs or benches for persons unable to stand in line.
- Be safe for women and children.
Site Lay Out
The lay out composition of a distribution site will depend on factors including the available terrain, the weather forecasted for the distribution day, the distribution system, the size of the affected population, the available permanent structures. Every distribution site must have:
- Separate entry and exit points.
- A waiting area (a place in which people can wait before being called for distribution).
- A separate entrance and waiting area for vulnerable and PSN cases, assuring a protection presence to help identify them and provide referrals.
- A registration area.
- A handover area where people receive items.
- A storage area for the commodities and equipment (permanent buildings, tent, lorry or clearly marked open space).
- Staff facilities: latrines and source of water, but also a rest area for a 10-minute break away from the crowd and sheltered from sun or cold.
- Population facilities: latrines, water, covered resting space.
- The presence of a complaints desk, if this is the chosen method for dealing with complaints.
Some of the main characteristics include:
- A clearly delineated distribution space.
- Different lines for men and women if needed and when culturally appropriate.
- A simple structure that facilitates the flow of beneficiaries through the distribution point; progressively organise people into single lines.
- The registration stage can be used to organise the beneficiaries according to the supply types (e.g., grouping different family sizes).
- A one way flow of beneficiaries: avoid flows of people that overlap or the need to have people moving against the natural flow of distribution.
- Clear space between where people are waiting and the stacks of commodities for distribution.
- The waiting and registration area should have both shaded and have the presence of facilities in case beneficiaries have to wait for extended periods of time. Ideally there should be sufficient latrines for the crowd, but this is not practical in view of the large numbers of people assembled on the site. A rapid distribution will help offset the limited shade or facilities, as well as preventing beneficiaries from having to wait excessively long.
- It is important to provide a water source, especially in hot weather.
A general layout might look like:
People with Specific Needs (PSN)
An extra effort must to be made to assure the distribution is accessible for all beneficiaries and that any potential special needs are covered. Beneficiaries with special needs may include older people, small children, those with impaired mobility, or breastfeeding mothers among others that could require any other special assistance or at risk.
Some measures can be implemented to assure that special support is provided without marginalising or undermining beneficiaries:
- Remove physical barriers.
- Prepare fast track queues and dedicated waiting areas.
- Train the staff and given resources to assist PSN.
- Facilitate transportation of heavy or cumbersome items from the distribution site back to individual homes with wheel barrows, donkey carts, or community support groups.
|Distribution area with pull carts to assist PSN reach their home location:|
The size of a distribution team should be linked to the size of the distribution; generally, the larger the distribution, the larger the team. At a bare minimum, distribution teams should contain the following:
- A team leader, who will be the primary focal point for communications with community leaders and beneficiaries.
- A logistics focal point to deal with offloading, counting of items, temporary storage, and arrangement of kits.
- A security focal point who is responsible for monitoring the security situation and making decisions, in consultation with the team where possible, on the evacuation of staff and/or abandonment of supplies.
- A complaints focal point to deal with issues on-site as they arise.
- A protection focal point, if possible, to assist in identifying vulnerable cases, facilitating their movement through the distribution point, and referring people for additional services as needed.
The rest of the team will usually be comprised of locally hired individuals who can fill the following roles:
- Crowd controllers.
- Enumerators to support check-in.
- Demonstrators (if necessary, to demonstrate the usage of a particular commodity).
- Off loaders/kit packagers.
- Security, as needed.
All distribution staff should be visible to both other staff and beneficiaries by wearing hats, vests, or other visibility materials, and be provided with the any equipment needed to accomplish his/her work.
Teams should be made up of both genders and be sensitive to the political context by trained and sensitised as well as informed and committed with applicable codes of conduct and protection measures.
The hand over of food or commodities is a highly sensitive moment, especially if it is not well managed. The staff must to be familiar with the general distribution organisation and understand his/her roll; be able to answer questions or how to redirect them; and be instructed to know what to do in case of running problems or major incidents. The staff working on the front line or dealing directly with beneficiaries must to receive specific training.
Sufficient commodities for the distribution are pre-positioned in the distribution enclosure the day before distribution. The pre-positioned quantities are based on prior calculations considering number of beneficiaries to be served and the ration agreed upon. Up to 5% extra commodities should be pre-positioned to allow for damages and short-weight.
Communicating with Beneficiaries and Host Communities
Providing the intended beneficiary population with full information before distribution Is the key to a successful, problem-free distribution.
The distributing organisation is responsible to duly inform recipient on the basis on what, when, where and how items will be distributed, and what criteria determines who will obtain items. The rationale employed will be different in the first phases of a rapid onset emergency than it will in longer protracted crisis. The key for any agency is to find the best approach to reach the affected population assuring that every vulnerable individual have as much accurate information as possible about the distribution.
Pre-distribution announcements should:
- Reach out to all different groups of population using multiple channels of communication.
- Particularly involve women and the distribution committees (if already in place) in order to avoid information going out only through the community leaders, who might have their own political agenda.
- Use different methodologies and means such as meetings with groups of beneficiaries (including those at risk), posters and picture messages, information boards, radio, megaphone and others.
- Use the local language and reach out also to those who are non-literate.
- Allow them to fully understand the messages and give feedback.
During an information campaign, it is needed to indicate clearly:
- Distribution is free of charge.
- How refugees can report any abuses by the staff who manage distributions.
- Who will receive the commodities that are to be distributed, and selection criteria (if relevant).
- What items refugees are entitled to receive (quality and quantity).
- When distributions will occur (date and time).
- The location of distribution centres and the areas (populations) that each will cover.
- How distributions will be organised and how those who receive distributions should behave.
- The purpose and use of the items distributed (to avoid misuse or undesired effects).
- When future distributions are planned, and their frequency, so that refugees can plan ahead.
The Day Before the Distribution
Prior to the launch the distribution, the team needs to ensure that all structures, commodities and equipment are in place and that operating procedures are clear; this can help to expedite the distribution process and reduce the chances of disorder or problems at the site.
The team leader must to ensure that everyone involved in the distribution knows their roll, what is expected from them, and have an enough knowledge about the exercise itself. A briefing to the core team is mandatory, and detailed briefings should be given to specific staff, such as those persons involved with crowd control, registration team, or complaint mechanism.
The Shelter Cluster has developed a check list as a guide:
Checklist for the Day Before the Distribution
◊ The team leader should brief the core distribution team on the following:
◊ Ensure organisers have the necessary enrolment lists for the first day of the distribution.
◊ Ensure that all team members have functional communications equipment (VHF radio, mobile phones, etc.), and that all team members know how to reach each other.
◊ Ensure that all needed local staff including daily labour have been identified and are aware of responsibilities and start/end times each day.
◊ Confirm that the beneficiaries have been notified of the distribution, as per the plan.
◊ If possible, pre-position all supplies in the right quantities at the distribution site (or nearby); the distribution organisation may need to hire security to watch the items overnight.
◊ Have the following items ready for the distribution (as needed):
◊ If applicable, ensure that vehicles are filled with fuel and in good working order.
◊ If applicable, ensure that the equipment above has been loaded into the vehicles.
Adapted from Shelter Cluster
Day of Distribution Operations
Once all the members of the distribution team are in position on the day of distribution, all possible questions or concerns from staff are addressed, the commodities are in place and beneficiaries have been assembled in the waiting area, the distribution can begin.
The first step during the distribution is the registration and control of beneficiaries. Registration is the stage where intended beneficiaries are confirmed as eligible. It is also the moment when the distribution team can ensure the distribution is documented and that the resources distributed have an identifiable beneficiary at the end of the chain.
Three different mythologies for registration exists:
- Manual Distribution Lists
- Distribution Cards
- Biometric/Digital Control
Manual Distribution Lists
Largely used for small to medium sized distributions in “one shot” interventions designed to tackle a specific need. This methodology consists of the collection and registration of beneficiary information manually on paper using a standard form to capture basic data. This simplified process facilitates the implementation and flow of ad-hoc/first time distributions, however, all the information gathered has to be cleaned and processed manually at a later stage; as manual registration is prone to human error, the monitoring/reporting process may become cumbersome.
A manual distribution list will likely only contain beneficiary names and some household information, but no quantitative way to track individuals. Ideally, beneficiaries should produce some form of ID to match the list, but this is not always possible, especially in the early stages of an emergency. The manual list method also frequently utilises fingerprints or a signature as verification source, which cannot be verified in real time and largely can only be used for resolving claims of fraud or misuse after the fact.
Distribution cards are commonly used in camps or in situations in which cyclical distributions are common. Distribution cards are also useful when the beneficiary list is consistent. This methodology utilizes the creation and distribution of cards made from plastic or some other durable material. To facilitate this, organisations involved with distribution will intentionally identify Individuals or families who frequently receive distributed items though a formal registration process, and provide each individual or family with a distribution card. Distribution cards might includes a serial number or ID code that refers to specific households containing all the information gathered during registration. The serial number or ID codes and correlating beneficiary information are maintained in separate system, usually an electronic database through which numbers can be quickly searched. Paper lists might be used in some situations where a computer database isn't accessible, but it is important that paper lists contain ID or serial numbers, and that data captured at the point of distribution is re-entered into a database later.
While a card system will require some investment on databases as well as time to gather information, prepare, issue and distribute the cards, this methodology greatly facilitates the registration process, especially if the card can be read by a bar-code or similar machine. Cards should ideally be accompanied by another source of verification at the time of distribution to assure the beneficiary identity.
Biometric registration refers to the process of tracking recipients of distribution using unique biometric features of individuals. Biometric features might include fingerprints, eye, or facial features, all of which is automatically captured by recognition software and lined to the individual with a server-based database of beneficiaries. A biometric database might even be used at different geographic points if the beneficiary is migrating or mobile. While many biometric tracking systems are still developing due to high levels of sophistication and data management required, the use of this technology is increasing. A biometric system not only reduces input and duplication errors, but they also facilitate update, back-up, reporting, monitoring and auditing controls.
In order to prevent duplication and omissions of records, it is preferable that the registration and verification take place at the same time, assuring a proper segregation of duties between different parties. Programs with limited staff will often combine the process of collecting, processing and verifying registration data into one team. To minimise data manipulation and fraud, however it is important to segregate these tasks.
The staff responsible for registration/verification must assure the following steps:
- Train personnel involved in registration process, define team composition and division of tasks, consider potential challenges between the information collectors and respondents (such as language barriers and gender norms).
- Define roles and tasks (data collection, data cleaning, data processing and backing-up) in standard operating procedures (SOPs).
- Train teams on all elements of the participant registration process: data protection principles, informed consent and workflows.
- Explain the registration objectives and highlight any data security risks and mitigation strategies.
- Introduce SOPs and applicable protocols.
- Conduct a post-training skills check and address any knowledge gaps.
- Monitor the registration process and provide mentoring and feedback. At the beginning of the registration process, teams should regularly check the quality of data collected (i.e., blank fields, differing usage) to identify any gaps.
Any time biometric data is used to track beneficiaries, organisations should consider social and political implications of biometric tracking, and place protection concerns at the highest level. Information that can track an individual across multiple locations and time can also be used to target vulnerable persons, and may be the subject of scrutiny by law enforcement, armies and even non-state actors. Before implementing a biometric registration process, agencies should consult with protection professionals about concerns, and with local government bodies about laws governing gathering biometric data.
Security measures used in a distribution should be defined according to the risks involved. These risks can go from small robbery to large scale coordinated attacks and the same activity in different places will have different risk factor.
Distribution sites can quickly become chaotic, crowded and potentially dangerous places to both field staff as well as beneficiaries, particularly when there are long wait-times or commodity shortages. Security at distributions, is usually the responsibility of government authorities. However, in some conflict situations, local law enforcement authorities cannot be viewed as neutral, and other crowd control mechanisms may be necessary. Once serious disorder has broken out there is little that humanitarian actors conducting distribution can do except to ensure the safety of the distribution staff, usually through evacuation.
Distribution teams can often prevent these situations through good site selection and design, through following operating procedures, and by positioning sufficient and trained crowd control personnel strategically throughout the site to facilitate flow, minimising long waiting periods to the extent possible, and dealing with fraud or cases of cheating in a quick and transparent manner.
During a distribution plan, program, logistics and security teams should work together to define such rules.
- The first layer of a security mitigation measure is community involvement: it is key to have local leaders supporting to spread the distribution rules and criteria. Communicating with Communities (CwC) teams also play a critical role in informing people about the activities and criteria of assistance.
- The presence of security forces should respect a strict progressive use of force approach when managing crowds. Force should only be applied when absolutely necessary, and in accordance with the level of threat.
- Have a prepared contingency plan and an evacuation strategy.
- Information is key: good visibility and constant community engagement help to keep people under control, especially in the case of shortages or changes in the food basket or distribution systems.
- Mind people’s minimum comfort needs: water, shade, access to sanitation.
- Appoint one person to be responsible for security decisions on the spot. Make sure that all other staff are aware of which person it is. S/he should be easily visible.
- Provide staff with communication means like radios, whistles or establish another method to signal an emergency.
It is important to acknowledge beneficiaries' concerns and complaints while referring those with specific problems to access the distribution services. A system must be in place, ensuring that it will be possible to keep records of complaints and those are addressed accordingly. A help-desk should be visible and be accessible without impediments, but at the same time ensure privacy and personalised support keeping it away from the waiting area. It is advisable as well to appoint a representative from distribution committee in the help desk. Any help desk should be able to converse in the language of the recipient population, and ideally be taken from the local community
It is important to differentiate between complaints and questions. Throughout a distribution, staff will very likely be approached by beneficiaries, authorities or others arising issues as:
- Lack of familiarity with distribution procedures and location.
- Lost, missing or incorrect ration cards.
- Faulty items or bad quality food.
- False claims in order to receive more items or food.
It is strongly recommended to brief the staff closest to the crowd about how to deal with questions and how to refer them to the help-desk if necessary. Efficiently responding to questions and complaints will have direct impact on the number of security issues likely to further arise.
Closure / After Distribution
Distributing organisations are also responsible for the proper closure and clean-up of a distribution site. Generally, this includes clearing the site of any refuse, resolving any outstanding issues, compensating casual labourers, and putting a plan in place to report on and monitor the results of the distribution.
After the distribution, warehouse and distribution team should reconcile and agree upon the correct number of items dispatched and distributed, spotting problems such as: excess distribution and mistakes on waybills, registration problems and thefts, or other discrepancies. The shorter the time between activity and reconciliation the easier it will be to find mistakes. The distribution team will need to submit an activity report which requires the use of warehouse data and the reconciliation is a mandatory part of the process.
All the below figures should account for:
- Amounts dispatched from the source and received at the distribution point.
- Amount distributed.
- Balance left after distribution/showing as a return from distribution.
- Balance recorded at source following reception of returns.
- Any registered losses.
After a distribution, it is essential that a distributing organisation report internally and externally on the intervention and its results, allowing all stakeholders know results, including shortfalls or gaps in population served. In general, every report should include information on which commodities were distributed, in what quantities, to which populations, in which areas, and in what time period. If all of the needs of the community were not met during the exercise, the distributing organisation is requested to include the percentage of total needs met. Any problems that occurred during the distribution should be noted, particularly if they may impact the ability of partners to operate in the area moving forward. Photos with captions should be attached to the report, where possible.
In order to consolidate the different reports is a good practice to agree and use the same template every time. The Shelter Cluster designed one that contains the following information based on UNHCR templates:
Fill in the name of the organisation that organised the distribution.
Site(s) and location
Fill in the name of the distribution site (e.g. Name of a School) and its location (governorate, district, village/neighbourhood).
Date(s) of distribution
Give the exact dates of the distribution, inclusive (e.g. January 4-7, 2017).
No of beneficiaries
Give the total number of beneficiaries served through the intervention, dis-aggregated by gender and age.
Specify what each household was meant to receive, including whether different packages were delivered to different sized families (e.g. 3 blankets/family of 6, 1 bar of soap/person).
Initial stock count
Give the number of items delivered at the outset of the distribution, listed by item (e.g. 1,000 blankets, 1,000 mattresses, etc.).
Give the total number of items distributed, listed by item (e.g. 850 blankets, 850 mattresses, etc.).
Remaining stock count
Give the number of remaining items, if any, listed by item (e.g. 150 blankets, 150 mattresses, etc.). Ideally, this number will equal the initial stock count minus the stock distributed.
Percentage of needs covered
Give an estimation of the needs covered. If there was a shortage of stock, then this number will be below 100%. Similarly, if there are new arrivals, the team might note that the needs as per the assessment have been covered but that new needs have arisen.
Detail how the distribution was set up and managed.
Problems encountered during the distribution
List any problems encountered during the distribution such as fraud, issues of access, claims of exclusion, etc.
Plan for follow-up
List any actions that the organisation plans to undertake in the aftermath, e.g. a PDM or a follow-up distribution to account for new arrivals.
Following the full closure of a distribution, distributing organisations may want to start thinking about conducting a post-distribution monitoring (PDM) exercise in order to assess the effectiveness, appropriateness and coverage of the intervention, and overall satisfaction with the assistance provided. Ideally, PDMs should evaluate a single response about a month after the intervention occurs. This allows time for beneficiaries to use the items provided and give useful feedback on quality, account for the possibility that the recipients of aid might have moved.
In parallel, agencies may wish to perform a market survey where the price of commodities on the local markets is collected regularly. The market tends to be distorted in emergency or conflict contexts, and there can be large fluctuations in price provoked by timing of distributions making very difficult to interpret quantitative data. Market surveys may reveal impacts of distributions on local vendors, if items are being resold, or even if cheaper or more appropriate items are available locally for procurement or cash vouchering.
It is important to know the roles and responsibilities of the main actors involved at various stages of commodity distributions. In most circumstances, key actors include the following:
- Affected people: IDPs, returnees, host communities or other potential recipients of aid.
- Distributing agency: Agency, NGO or any of kind of partner conducting the distribution.
- Contributing Organisation: Agency contributing with stock, funds, or other kind of support to the distribution.
- Government authorities: local or national authorities covering the area of intervention.
- Cluster: coordinating body that can assist in the organisation of the intervention.
The roles and responsibilities of each of these key actors may include:
Roles and Responsibilities
Adapted from Shelter Cluster
To assure the affected population involvement in the process and guarantee that its participation is efficient and effective, a best practice has shown to be the creation of distribution committees. Distribution committees tend to work better in stable environments, should ideally reflect the ratio of men and women in the population, and all population groups should be represented. Committees can meet both before and after distributions, where all issues related to distribution should be discussed freely inside the committee and brought to the appropriate agency’s attention. These committees will act as a link between the agency in charge of the distribution and the affected population, helping to:
- Keep unrealistic expectations in check.
- Ensure overall understanding of procedures and restrictions.
- Ensure receipt of feedback from the community or camp population on all issues related to distribution.
Protection mainstreaming means distributing organisations, partners, employed third parties and all other entities involved in the distribution are undertaking activities in a manner that safeguards people from violence, coercion, deprivation, and discrimination and that aims at attaining full respect for the rights of the individual.
The distributing organisation should undertake all effort to integrate protection into every part of the distribution process incorporating the four key elements of protection mainstreaming, which include:
- Avoiding causing harm and prioritise safety and dignity.
- Ensuring meaningful access.
- Practising accountability.
- Promoting participation and empowerment.
A protection-based approach should be included when planning the logistics of distribution to advocate and highlight the importance of impartiality and non-discrimination to achieve a successful and sound distribution. All members of the team have a role in ensuring the safety, dignity and integrity of people in aid distribution. Coordination, fairness and planning are crucial to respond to their specific needs, cultural values, physical context and environment preservation.
As a compendium, the following list should be considered:
- Distribution times are safe for beneficiaries to travel to the distribution point and return home without exposure to further risk of harm.
- Physical location of the distribution can be easily and safely accessed, particularly against the risk or threat of gender-based violence and attacks from armed groups.
- Commodities distributions are designed to be respectful and inclusive of cultural and religious practice.
- Commodities distribution methodology are designed to preserve safety and dignity.
- Options for home delivery of shelter materials/NFIs for vulnerable persons (e.g., persons with disabilities who cannot access the distribution point, elderly, child-headed households, etc.) or systems by which representatives can collect assistance packages on their behalf.
- Commodities are packaged in a way to avoid injury or strain to beneficiaries. Distributed items should not be of excessive size or weight, and should be easy to manage for elderly or persons with disabilities.
- The provision of additional NFIs essential for personal hygiene, dignity and well-being, including sanitary materials for women and girls are consistent with cultural and religious traditions.
- Complaints mechanisms and monitoring are integral to the distribution plans.
Summary of Considerations
- Assess the region of the distribution site and avoid proximity of natural crowded places such as markets.
- Plan your distribution time accordingly to the caseload. People tend to stress when they end the day without being served.
- Ensure sufficient community mobilisers and crowd control in the area well visible.
- Create buffers and one-way flow of people.
- Define the limits of the distribution site and use natural barriers to avoid people out of designated areas.
- Separate and secure the stock area.
- If distributing from a mobile setup, ensure exit routes are cleared.
- Provide a seasonally friendly place for beneficiaries to wait including basic drainage (raining season) or shading (dry season) .
- Setup up a control between the waiting area: beneficiaries should be let in the site based on the capacity to process them.
- Make the distribution rules clearly visible with banners and megaphones.
- Avoid using the same gate as entrance and exit.
- Follow the plan: avoid surprising the population with a sudden change in the system.
- SHELTER CLUSTER, (2017). Guidelines for the distribution of Shelter/NFI kits
- OVERSEAS DEVELOPMENT INSTITUTE, (1995) General Food Distribution in Emergencies. Susanne Jaspars and Helen Young.
- NORWEGIAN REFUGEE COUNCIL. Camp Management Tool Kit. Food distribution and Non-Food Items.
- MEDICINS SANS FRONTIERS, (2009). Pocket Guide NFI Distribution.
- OXFAM, (2008). NFI Distribution.
- IASC, (2006). Gender and NFI in Emergencies.
- WFP, (2013). Food Assistance with Safety and Dignity.
- WFP, (2002). Emergency Field Operations Pocketbook.
- UNHCR, (1997). Commodity distribution, a practical guide.
- UNHCR and WFP, (2011). Memorandum of understanding
- UNHCR (2020) Guidelines for Reducing Protection Risks in in-kind Distributions.
Sites and Resources
- Sphere Project, Handbook (2018)
- UNHCR Commodity Distribution Guide
 Source: Commodity Distribution, a practical guide: Division of Operational Support; 1997, UNHCR.