Activity / Key questions















  • Identify a local partner/s or service providers for possible distribution in the event that the organisation does not have sufficient capacity to do it on it own during an emergency.
  • Prepare and file physical or virtual documentation to be used in the distribution process
  • Communicate and host distribution guidelines so that they visible and available for quick access during emergencies










  • Determine the most appropriate distribution system to use (e.g. direct to distribution point.)
  • Determine distribution frequency and number of distribution points, and identify primary, secondary and tertiary distribution points.
  • Develop and document a distribution plan, including supply chain and logistics aspects such as roads and warehouses.
  • Identify local contacts to verify road conditions and information on security or liaise closely with the security point person in the organisation for the required information.
  • Design and implement a distribution schedule depending on priorities and
  • taking into consideration delivery dates
  • Ensure that distribution planning is based on program plans and
  • program distribution schedules
  • Set up or identify a complaints mechanism. Undertake regular recipient
  • verification process
  • Ensure inventory control systems and site storage accounting procedures are in place for all relief items at all stages in the supply chain, including at delivery points. 
  • Carry out the distribution using the procedures outlined in these guidelines. 
  • Design and implement effective monitoring systems, including delivery monitoring to verify user satisfaction and identify any issues to be addressed