Logistics Cluster User Feedback Survey

  1. The Organisation

1.1 Please select your organisation’s type: 

-Local NGO
-International NGO
-UN Agency
-Government
-Donor
-Other (please specify)

1.2 Please select your organisation’s main fields of activity: (please select all that apply)

-Health
-WASH
-Shelter
-Food Security
-Nutrition
-Camp Management
-Protection
-Education
-Early Recovery
-Emergency Telecommunications
-Other (please specify)

1.3 Please select your position within your organisation:

-Head of mission/representative
-Deputy head of mission
-Head of Logistics/Supply Chain Officer
-Logistics Supply Chain Assistant
-Information Management Officer
-Programme/Operations Coordinator
-Donor
-Other (please specify)

1.4 Please select your time period in the country:

-Up to 6 months
-Between 7 and 12 months
-Between 13 and 18 months
-Between 19 months and 2 years
-More than 2 years
-Other (please specify)
 

1.5 Please list your work location(s) in the country: (Please list all operations’ locations)
 

 

      2. Your organisation and the Logistics Cluster

2.1 Are you familiar with the Logistic Cluster mandate and in-country strategy, particularly the Concept of Operations (ConOps)?

-Yes
-No

2.2 Did you find the Logistics Cluster in-country strategy appropriate in terms of response to the emergency?

-Yes
-No
-I don’t know

2.3 Was your organisation involved in the drafting and/or revision of the Logistics Cluster Concept of Operations?
-Yes
-No

2.4 Were you informed about the funding status of the Logistics Cluster’s operations compared to the needs?

-Yes, regularly
-Yes, when requested
-Not regularly
-Never
-I don’t know

2.5 How would you describe the level of your organisation’s utilisation of/participation in the Logistics Cluster?

-Attendance at Coordination Meetings

  frequently/regularly/occasionally/rarely/never
-Use of IM and GIS products

frequently/regularly/occasionally/rarely/never
-Utilisation of road transport services

  frequently/regularly/occasionally/rarely/never
-Utilisation of joint humanitarian convoys

frequently/regularly/occasionally/rarely/never
-Utilisation of storage services

  frequently/regularly/occasionally/rarely/never
-Utilisation of air transport

  frequently/regularly/occasionally/rarely/never
-Utilisation of sea transport

  frequently/regularly/occasionally/rarely/never


 

3. Coordination

  3.1 Please rate the following characteristics of Logistics Working Group Coordination Meetings (1 highest, 5 lowest rank)

-Duration of meetings

1-2-3-4-5
-Frequency of meetings

  1-2-3-4-5
-Meeting facilitation

  1-2-3-4-5
-Relevance of topics discussed

1-2-3-4-5
-Number of participants

  1-2-3-4-5
-Right profile of participants

  1-2-3-4-5
-Usefulness of the meetings

  1-2-3-4-5

 

3.2 What suggestions do you have to improve Coordination Meetings?

3.3 Please evaluate the overall Logistics Cluster performance in:
 

-Encouraging collaboration amongst partners

very good/ good/ poor/ very poor/ not applicable
-Listening and responding to the needs of partners
very good/ good/ poor/ very poor/ not applicable
-Liaising with key actors (OCHA, Humanitarian Coordinator, other Clusters/Sectors, etc.)
very good / good/ poor/ very poor/ not applicable
-Coordinating logistics activities among agencies
very good/ good/ poor/ very poor/ not applicable
-Providing logistics information
very good/ good/ poor/ very poor/ not applicable
-Facilitating the most-needed logistics services
very good/ good/ poor/ very poor/ not applicable
-Overall planning of cluster activities
very good/ good/ poor/ very poor/ not applicable


4. Information Management

4.1 What is your overall satisfaction level in relation to your experiences with Logistics Cluster Information Management?

-Very satisfied
-Satisfied
-Somewhat satisfied
-Dissatisfied

4.2 General: Do you feel you have been adequately updated (on activities, access situation, etc.) via the different communication channels of the Logistics Working Group (e-mails, website, etc.)?

-Yes
-No
-I don’t know

4.3 Website: To what extent do you agree with these statements about the Logistics Cluster website [insert link] and country page [insert link] ?

-The Logistics Cluster website is easy to use
strongly agree/ agree/ disagree/ strongly disagree/ I don’t know
- Information on the Logistics Cluster website is easy to find
strongly agree/ agree/ disagree/ strongly disagree/ I don’t know
- The information on the Logistics Cluster website is relevant to my work
strongly agree/ agree/ disagree/ strongly disagree/ I don’t know
-The information on the Logistics Cluster country page is up-to-date
strongly agree/ agree/ disagree/ strongly disagree/ I don’t know
 

4.3 Which products posted on the website do you find most useful? (Select all that apply)

              -Concept of operations
-Infographics
-Maps
-Standard operating procedures (SOPs)
-Cluster Coordination
-Schedules (meetings)

4.4 How often did you refer to the maps provided on the website during the last 12 months?

-Frequently
-Occasionally
-Rarely
-Never
What other types of maps would you need for your operations? Please specify

4.5 Did you find that there was sufficient availability of up-to-date operational information provided by the Logistics Cluster during your time working on the operation?

- Sufficient availability of operational information

yes/no/don’t know
- Timely update of operational information

yes/no/don’t know
 

4.6 Do you have any recommendation(s) to improve Information Management for future Logistics Cluster field operations?

 

5. Logistics Capacity Assessment

5.1 How often do you access the Logistics Capacity Assessment of the country [insert link] ?

-Frequently
-Occasionally
-Rarely
-Never

5.2 Which information in the LCA was most useful for your organisation (e.g. customs regulations, logistics infrastructure, logistics services, contact lists etc.)?

6. Logistics Services

6.1 What was the main logistics challenge your organisation faced in the delivery of humanitarian cargo to its final destination?

6.2 Have you been able to address this challenge with the assistance of the Logistics Cluster?

6.3 How would your organisation rate the following services facilitated by the Logistics Cluster? Please answer only for those services your organisation has used, otherwise select “not applicable”.

-The Logistics Cluster has followed up and communicated on the submission of my requests
strongly agree/ agree/ disagree/ strongly disagree/ not applicable
-The Logistics Cluster has provided good storage services
strongly agree/ agree/ disagree/ strongly disagree/ not applicable
-The Logistics Cluster service(s) was(were) timely
strongly agree/ agree/ disagree/ strongly disagree/ not applicable
- Is there anything that could be improved regarding the abovementioned services? Please specify.

6.4 How would you rate the tracking of your Logistics Cluster consignments?

-Very good
-Good
-Poor
-Very poor
-Not applicable

7. Overall appreciation

7.1 What is your overall level of satisfaction in relation to your experiences with the Logistics Cluster?

-Very satisfied
-Satisfied
-Somehow satisfied
-Unsatisfied

7.2 Considering the performance of the past (6 months) (12 months) in (country), do you think the Logistics Cluster has been fulfilling its mandate?

- Yes
-To a certain extent
-No
-I don’t know