Short for Non-Food Items: Any non-food article, tool, utensil or other item which contributes to the physical and/or psychological health of populations.
Short for People with Specific Needs: People that we can expect could have special needs are particularly older people, small children, those with impaired mobility or breastfeeding mothers among others that could require any other special assistance or at risk.
A set of items used for a particular purpose or activity, generally package and/or distributed together.
A term applied to food and non-food items given in mass distribution.
Short for "Heads of Family", defined as a member of a household that represents it.
A social unit composed of individuals, with genetic or social relations among themselves, under one head or leader, living under the same roof, eating from the same pot and sharing a common resource base.
Short for "Extended Delivery Point".
Short for Internal Displaced Population.
A distribution is the hand-over of commodities to intended beneficiaries, fairly and according to specified rations, selection criteria and priorities. A distribution is the process during which control over the commodity passes from the organisation holding the stock to the intended beneficiary.
The objective of every distribution is to mitigate the impact on individuals after or during a crisis by providing the means to preserve their health and ensure their welfare, safety and dignity.
Physical distribution is the final step of a product before reaching the final user, however the process depends entirely on previous activities. This might include decisions about what to procure and how much, transportation, storage and even packaging. It is essential to know as much detail as possible on how any given distribution is going to run to anticipate the possible constrains and challenges and establish corrective measures to mitigate them.
For the purposes of this guide the term distribution does NOT include the process by which commodities are procured, nor the process of transportation, storage and handling, though these are often in some way connected to the distribution process. This guide refers to the physical distribution of commodities at the final handover point.
Although every distribution should willy according to the context and local specifics, there are certain principles that apply to all distributions.
When assisting an affected population, delivery of physical goods is not the only possible response. Based on needs, different transfer modalities can be used:
In-kind - Beneficiaries receive the goods directly in the form of end products such as kits and rations.
Cash/Voucher - Beneficiaries receive a convertible value unit which can be used to acquire the necessary goods.
Cash/ Voucher interventions have unique considerations to be taken into account that are not the purpose of this guide. Information about Cash and Voucher Assistance (CVA) can be found through The Cash Learning Partnership (CaLP) network.
Generally speaking there are three different methodologies for manging distribution, and while each share the same ultimate goal they have different approaches, methods and objectives. This guide can be used by all the possible actors involved in a distribution, but it is assumed that distribution will managed by an agency or one of its partners.
The government may at different levels be the receiver and distributor of goods, using or coordinating with public distribution systems. For agencies involved in distribution, “maximum use should be made of existing organisations and structures within the affected localities, with adaptations and redeployment as necessary” (WFP, 1991). Government intervention frequently involves mechanisms for ensuring price stabilisation, such as sale of food through public distribution systems or subsidised NFI sales through fair price shops. Sale of commodities may be preferential to large-scale free distribution which usually is distributed to selected vulnerable groups through schools, social welfare, clinics, or other common coordination mechanisms.
The extent of government involvement in relief operations varies considerably from one emergency situation to another. Whereas in some countries the emergency response could be entirely in the hands of the government, other governments with lower capacity may be less or completely not involved.
A variety of distribution methods have been termed "community-managed distribution". In some cases of community-managed distribution all aspects of the distribution process are managed by the community, whereas in others the community only manages part of the program.
An agency-managed distribution process entails commodity distribution direct to families or individuals by an agency or a trusted partner organisation. Agency-managed distribution requires registration of beneficiary families, sometimes limited to beneficiary lists, but often linked with the issuing of ration cards. A family member may need to present a ration card, ID or some other form of biometric information, and collect the distributed item. The item is usually, measured, weighed or counted by agency staff to match the entitlement and distribution plan.
Many variations on agency-managed distribution systems are possible. A compromise between what is ideal and what is possible may have to be made if no registration is possible.
The context of each distribution informs decisions on the types of distribution that best reach the desired objectives. The contextual factors include the geographic and cultural factors, the type of emergency, the vulnerabilities present in the population, an the nature of the distributed items.
By Set Up
Portable distribution setups usually assembled out of vehicles to assist in multiple locations or areas without a permanent location.
Example: Open areas designed with ropes, trucks.
Permanent or Semi-permanent distribution locations where basic infrastructure will be available for distributions.
Examples: MSUs, Community Centres.
By Commodity Type
The same population is served several times by the same pool of commodities in a well-defined period of time.
Example: Food distribution.
A group of people or location is served once for the distribution of a specific type of supplies.
Examples: NFIs, vaccination.
In certain geographical locations, all populations within a specific group will receive supplies.
Example: Any children of school age receive educational supplies.
Beneficiaries are selected by specific criteria generally based on vulnerability and needs.
Examples: Families with three or more children receive a complementary mosquito net.
Distribution systems can be classified according to whom the commodities are given. There are three broad categories of distribution system.
Type of situation in which these systems have been used
Prerequisites for Success
Commodities are given in bulk to a representative of a group of beneficiaries who further divide it among the group.
Group of Heads of Family
All of the commodities for the group of families are handed over to a representative of the group. The commodities are then immediately redistributed to the individual family heads by the representatives.
Individual Heads of Family
Commodities are handed over directly to each family head.
Adapted from Commodity Distribution, UNHCR
Distributing agencies should always ensure that those who lack the traditional family structures - such as unaccompanied minors, unsupported elderly or disabled people - also receive assistance, and should establish a distribution system that can accommodate this. This might mean grouping vulnerable people into “households” for the purposes of receiving assistance.
The system selection will have an impact in the physical set up for the commodities handover. See Distribution Process for more information.
Because of the different treatment and care required, is common to talk about two main categories of distributed commodities.
Food commodities are one of the most commonly distributed items in emergency contexts. Not only is food universally required, its consumption is constant and cyclical. Agencies involved in food distribution should develop a plan for distribution based on the types and quantities of food to be distributed.
Food is often handled in bulky units, either in the form of large sacks of grain weighing up to 50 kilograms, oil contained in plastic jugs or in metal tins, or sometimes supplemental feeding items in smaller containers. Food may also be distributed fresh – such as whole vegetables - depending on programmatic requirements.
Due to the oversized nature of some food handling units, packaging is often broken down and food manually sorted and distributed in smaller portions. Grains from larger sacks can be proportionally weighed or measured and repackaged in smaller sacks matching programmatic targets, while oil tins may be handed out directly or possibly distributed in smaller quantities. The theory behind repackaging:
Repackaging food items requires:
Items that repackaged should be placed into new containers that are sanitary, rugged enough to survive transport, free from holes and/or prevent spillage, and be made of food grade safe materials. Repackaged items may not need to be specifically labelled, but clearly marked containers may make distribution easier. Labels should be clearly legible, and written in at least the language of the beneficiary population.
Due to the size of most food handling units, it is typically easier to bring the larger containers/sacks of grain or oil to a distribution site directly, and conduct repackaging directly before the distribution occurs. To ensure that distribution is not slowed down, persons tasked with repackaging foodstuffs should:
Depending on the context, some agencies may wish to repackage rations before transporting them to distribution sites, which may work for either smaller distributions or distributions that are planned well in advance. Agencies may also wish to develop repackaging requirements directly into their vendor contracts so that items show up with the appropriate packaging directly to the distribution site.
Food items are often distributed with dependent demand – this means they are paired together with different types of food items to complete the full nutritional requirements of the beneficiary population. If items are to be distributed together in complementary fashion, a delay to the proper availability or repackaging of one item may be a delay to the whole process. Distribution planners should accommodate for all food items with dependent demand accordingly, ensuring that all items will be ready at the time and location of distribution in the quantities required by the programme.
If at any time one or more item is not ready or not available, either the entire distribution should be delayed, or those delayed items will be removed from the entire distribution to be distributed at a later day. If at all possible, delays or omissions should be avoided. Setting up a secondary distribution doubles the logistical requirements, while delaying distribution can directly impact a population’s health, and/or cause serious security incidents. If at any time items are missing or delayed, it must be communicated early and frequently to the community through all available channels to avoid confusion or anger on the day of distribution.
All decisions on portion size should be informed by the sectoral expert in each agency. It is not up to the logistics team to determine what portions members of a beneficiary community will receive. The following is a general guide to ration sizes recommended by different agencies:
Non-Food Items (NFIs) occupy a broad subset of emergency relief goods, including any essential goods to protect the beneficiaries from the climate and maintain their health, privacy and dignity. Non-food items are closely connected to all sectors; food, shelter, water and hygiene, health and even the education sector can be supported by NFIs.
It is impossible to make an exhaustive list of NFIs as their nature depends on context, the seasons, type of needs, affected population culture, and other factors. A typical list of NFI items might include:
Adapted from Pocket guide NFI Distribution, MSF
The overall distribution process of NFI’s vary greatly depending on the need, the context and the type of NFI. Much like food distribution:
Some NFIs, such as plastic tarpaulin, may come in excessively large packaging. In the event NFIs are repackaged or broken down into smaller units, distributing agencies must plan accordingly. Due to the relatively labour intense process of repacking NFIs, and due to the durable nature of NFIs, most agencies may wish to repackage NFIs prior to transporting them to distribution sites. NFIs are typically distributed along programmatic lines, meaning specific sizes are known well in advance. Agencies may wish to conduct a large scale repackaging at once, and keep smaller units within storage for ease of future planning.
Agencies may wish to combine multiple different NFIs into a consolidated package or set of packages to enable easy and rapid distribution of multiple items covering a variety of beneficiary needs along predetermined lines through a process is known as "kitting". To facilitate the forecasting and final handover activities, (among other parts in the supply chain process) items subject to mass distribution are generally in the form of kits, as for example:
Depending on the time frame, the type of emergency, or the logistical capacities on the ground kits might be built following two different strategies:
Carefully designed and prepared in advance, standard kits are typically developed based on past experience. A quantity of these kits are sometimes available in large emergency prepositioned stocks, and occasionally large international NFI vendors sell pre-made kits.
Kits locally assembled
Locally manufactured - agencies must identify the appropriate local suppliers, assemble and pack kits as needed. The main advantage is that they can better meet the needs of the population taking into account current requirements and cultural habits.
Adapted from Pocket guide NFI Distribution, MSF
Sometimes there are circumstances that make necessary to include additional items to be distributed along the main kits or alone. All the items can be ordered and distributed separately (e.g., outside kit):
Kitted and NFI items can be linked to the central emergency pre-positioning strategy utilised by aid agencies.
Both kits and smaller unit NFIs can be developed in conjuncture with a procurement plan. Ideally, vendors will be able to pre-kit items before they arrive at an organisation's warehouse or distribution site. All or part of the process can be completed before hand, making the overall supply chain process easier. If vendors are unwilling or unable to meet kitting requirements, then kitting will need to be conducted on the premise of the organisation or its partners. The act of an organisation conducting it's own kitting can be very time consuming and require attention to detail. Kitting will need to be formalised well in advance to distribution, but not so far in advance that items inside the kit may expire. Organisations should also account for their own storage capabilities - will they be able to safely store kits matching distribution needs? At what point are they storing too many kits?
Any kit or repackaged good must be transported and and packed in durable overpacking capable of withstanding not only the movement in a warehouse or transport to a distribution site, but also transport back to the home of the recipient and potentially even last for weeks or longer inside a beneficiary place of residence. Overpacking should be able to withstand rips and tears, and even be resistant to water damage. Solutions might include packing kits in:
This guide does not intent to address targeting or the decisions about what to distribute to who and other key questions; there should be a dedicated technical teams specializing in food security, WASH, education, shelter or others, that could have a clear idea on these regards. Due to the multiple activities needed to distribute commodities on time it is recommended to involve logistics personnel in the planning and decision making process, to assure that what is decided could be feasible and that the decided plan makes sense alongside other logistics plans.
Distribution should occur once clear evidence informs the distribution plan. Unfortunately sometimes is not possible to wait until full assessments are done, such as in the first phase of an emergency. In such situations, distributions may start without good planning in order to save lives and/or alleviate the suffering , however it is strongly advised that some form of verification will still be necessary to ensure that the beneficiaries identified have legitimate need. A proper assessment will still need to be completed as soon as possible, but distributions can potentially start without assessments if planners gradually modify their content and systematisation to align with new evidence and contextual information.
Knowing how many people are affected by a disaster is essential to plan a distribution, however developing a reliable figure of the people in need is not always easy - wide differences can emerge among the numbers given by the authorities, UN Agencies, or those representatives of the population - and can undergo deep modifications over the time. In major natural disaster, the number of defined beneficiaries can change by the hour; and as time goes on, the initial registration numbers become unreliable because of births, deaths and population movement. Uncertainties about numbers are a constant, but it is key that all partners and key actors understand that the exact number of people in need of assistance will not always be known. As the program develops and more information is available, assumptions will change and distributions will more closely align with the verified needs.
Some form of registration is necessary for all distributions, but the type of registration may vary from simply estimating the total number of beneficiaries, to collecting detailed information on each family and/or individual. The method of registration used is closely linked to the system of distribution adopted, and either communities themselves or external agencies can register the potential beneficiaries of a program. In most programs, the initial list of beneficiaries is produced with the assistance of community leaders or by government officials. Registration is a continuous exercise, requiring regular verification by checking registration data, and comparisons with other estimates of population numbers.
A distribution plan needs to consider beneficiaries' interests, security and logistical constraints, the form and frequency of anticipated distributions, the number of individuals who will receive distributions, and the resources available.
If safe, logistically possible, and appropriate for the population, distribution of all items at once or over the course of a single day minimises the cost and effort for the distributing agency. Single distributions are also a more convenient arrangement for beneficiaries who have to travel long distances to reach distribution sites.
In other contexts, a phased approach may be more appropriate, with distribution occurring over multiple days, or even different distributions separated by multiple days. Phased delivery might be due to:
A phased approach can still meet the most urgent needs of a population, and focus can be placed on prioritised groups at high risk. A second or more rounds of distributions can then follow accordingly.
A distribution schedule must be designed carefully. It should include a clear schedule of working hours and set a realistic distribution target (in terms of the number of people served per day). The schedule should be shared with logistic focal points for warehousing and transport to ensure that commodities can be prepared and delivered as planned.
A good way of planning the supply movement of a distribution is to roll back the time required for preparation based on an expected day of distribution.
|How many days for preparation and delivering the supplies to the distribution site?||What’s the transportation time between the main warehouse and the field location?||How long does it take to source the item? Are they available in the market?|
If a distribution is intended on the day D, logistics should trigger the reception at:
D – (2days) – (5days) – (15days) = 22 days in advance
Pragmatism is essential, but problems may arise when the original technical principles are forgotten.
The distribution process in general can be divided in three stages:
Another way to look at this is following a time line; Before Distribution – Day of Distribution – After Distribution.
In the days before the distribution, implementing organisations think about how they are going to set-up and manage the distribution in a manner that is effective, efficient, safe, and respectful of the needs of beneficiaries.
The decisions made regarding the distribution approach should take into consideration the information provided by the assessments about needs and size of beneficiary population, including: the types of beneficiaries being served, the number of beneficiaries being served, the existing coordination and community leadership structures, the population literacy level and the security and access situations in the area.
Two questions arise when deciding the system to be implemented:
Another key aspect to take in consideration when deciding the approach and setting up a sound distribution system is the access.
Access includes a variety of considerations including how individuals are informed about the distribution, how they will get to the distribution site, how they will transport the aid back to their homes, whether they will feel secure getting to and moving within the site, and whether they know how to use the aid provided. A critical element of ensuring access is the dissemination of information. Beneficiaries must be continuously and directly informed, not just through community leaders, about the distribution process and their entitlements as recipients of humanitarian aid.
Sites should also be established in a way that minimises the number of people who are attending a distribution at any one point, as this can be a critical element of crowd control and in ensuring equitable access to humanitarian aid. One way of avoiding large crowds is to call different communities on different days; another way is to create multiple distribution points to be managed simultaneously. An organisation’s decision in this regard should be based on a variety of factors as detailed below:
Few distribution points
Many distribution points
A range of factors will determine the location and number of distributions centres. They include the number of refugees and the number at each site, their locations and the distance between each location, and the availability and location of resources such as storage sites.
As a general rule, it is best to have the distribution points as close to the beneficiaries as possible. For dispersed populations, beneficiaries should not have to travel more than 5 kilometres at a time, however terrain, conditions and insecurity may require that distribution points are established less than 5km. If it is not possible to locate the centre within walking distance, arrangements should be made to transport refugees to and from the centre. In selecting distribution points, factors affecting vulnerable people’s physical access should be taken into consideration, e.g., physical security of women who may be threatened if they have to pass through a military/police camp; ability of disabled people to travel long distances, particularly in the dark. Local tensions between ethnic or religious groups should also be considered when identifying which groups will receive aid in which locations.
The selected location must fulfil some conditions to facilitate the proper set up of the distribution. Distribution sites must be:
Ideally, distribution points should be located far away from crowded areas such as markets or hospitals, in enclosed areas such as schoolyards that enable the distribution team to control entry and exit, and avoid over-crowding. In lieu of this, distribution teams can also create their own enclosed sites with stakes and rope or other local materials; in these cases aid agencies may have to invest in additional crowd-control staff to ensure order within the site. Distribution points should never be in the vicinity of military barracks or facilities, nor should they be in locations that force beneficiaries to travel to or through highly militarised areas.
Organising Distribution Sites
Distribution sites must be constructed in such a way that distributions and the collection of commodities can be carried out safely, efficiently and in an orderly way. UNHCR recommends at least one distribution site per 20,000 individuals and two distribution staff per 1,000 beneficiaries, not including monitors or security staff.
In general, distribution sites should be:
Site Lay Out
The lay out composition of a distribution site will depend on factors including the available terrain, the weather forecasted for the distribution day, the distribution system, the size of the affected population, the available permanent structures. Every distribution site must have:
Some of the main characteristics include:
A general layout might look like:
People with Specific Needs (PSN)
An extra effort must to be made to assure the distribution is accessible for all beneficiaries and that any potential special needs are covered. Beneficiaries with special needs may include older people, small children, those with impaired mobility, or breastfeeding mothers among others that could require any other special assistance or at risk.
Some measures can be implemented to assure that special support is provided without marginalising or undermining beneficiaries:
|Distribution area with pull carts to assist PSN reach their home location:|
The size of a distribution team should be linked to the size of the distribution; generally, the larger the distribution, the larger the team. At a bare minimum, distribution teams should contain the following:
The rest of the team will usually be comprised of locally hired individuals who can fill the following roles:
All distribution staff should be visible to both other staff and beneficiaries by wearing hats, vests, or other visibility materials, and be provided with the any equipment needed to accomplish his/her work.
Teams should be made up of both genders and be sensitive to the political context by trained and sensitised as well as informed and committed with applicable codes of conduct and protection measures.
The hand over of food or commodities is a highly sensitive moment, especially if it is not well managed. The staff must to be familiar with the general distribution organisation and understand his/her roll; be able to answer questions or how to redirect them; and be instructed to know what to do in case of running problems or major incidents. The staff working on the front line or dealing directly with beneficiaries must to receive specific training.
Sufficient commodities for the distribution are pre-positioned in the distribution enclosure the day before distribution. The pre-positioned quantities are based on prior calculations considering number of beneficiaries to be served and the ration agreed upon. Up to 5% extra commodities should be pre-positioned to allow for damages and short-weight.
Communicating with Beneficiaries and Host Communities
Providing the intended beneficiary population with full information before distribution Is the key to a successful, problem-free distribution.
The distributing organisation is responsible to duly inform recipient on the basis on what, when, where and how items will be distributed, and what criteria determines who will obtain items. The rationale employed will be different in the first phases of a rapid onset emergency than it will in longer protracted crisis. The key for any agency is to find the best approach to reach the affected population assuring that every vulnerable individual have as much accurate information as possible about the distribution.
Pre-distribution announcements should:
During an information campaign, it is needed to indicate clearly:
The Day Before the Distribution
Prior to the launch the distribution, the team needs to ensure that all structures, commodities and equipment are in place and that operating procedures are clear; this can help to expedite the distribution process and reduce the chances of disorder or problems at the site.
The team leader must to ensure that everyone involved in the distribution knows their roll, what is expected from them, and have an enough knowledge about the exercise itself. A briefing to the core team is mandatory, and detailed briefings should be given to specific staff, such as those persons involved with crowd control, registration team, or complaint mechanism.
The Shelter Cluster has developed a check list as a guide:
Checklist for the Day Before the Distribution
◊ The team leader should brief the core distribution team on the following:
◊ Ensure organisers have the necessary enrolment lists for the first day of the distribution.
◊ Ensure that all team members have functional communications equipment (VHF radio, mobile phones, etc.), and that all team members know how to reach each other.
◊ Ensure that all needed local staff including daily labour have been identified and are aware of responsibilities and start/end times each day.
◊ Confirm that the beneficiaries have been notified of the distribution, as per the plan.
◊ If possible, pre-position all supplies in the right quantities at the distribution site (or nearby); the distribution organisation may need to hire security to watch the items overnight.
◊ Have the following items ready for the distribution (as needed):
◊ If applicable, ensure that vehicles are filled with fuel and in good working order.
◊ If applicable, ensure that the equipment above has been loaded into the vehicles.
Adapted from Shelter Cluster
Once all the members of the distribution team are in position on the day of distribution, all possible questions or concerns from staff are addressed, the commodities are in place and beneficiaries have been assembled in the waiting area, the distribution can begin.
The first step during the distribution is the registration and control of beneficiaries. Registration is the stage where intended beneficiaries are confirmed as eligible. It is also the moment when the distribution team can ensure the distribution is documented and that the resources distributed have an identifiable beneficiary at the end of the chain.
Three different mythologies for registration exists:
Manual Distribution Lists
Largely used for small to medium sized distributions in “one shot” interventions designed to tackle a specific need. This methodology consists of the collection and registration of beneficiary information manually on paper using a standard form to capture basic data. This simplified process facilitates the implementation and flow of ad-hoc/first time distributions, however, all the information gathered has to be cleaned and processed manually at a later stage; as manual registration is prone to human error, the monitoring/reporting process may become cumbersome.
A manual distribution list will likely only contain beneficiary names and some household information, but no quantitative way to track individuals. Ideally, beneficiaries should produce some form of ID to match the list, but this is not always possible, especially in the early stages of an emergency. The manual list method also frequently utilises fingerprints or a signature as verification source, which cannot be verified in real time and largely can only be used for resolving claims of fraud or misuse after the fact.
Distribution cards are commonly used in camps or in situations in which cyclical distributions are common. Distribution cards are also useful when the beneficiary list is consistent. This methodology utilizes the creation and distribution of cards made from plastic or some other durable material. To facilitate this, organisations involved with distribution will intentionally identify Individuals or families who frequently receive distributed items though a formal registration process, and provide each individual or family with a distribution card. Distribution cards might includes a serial number or ID code that refers to specific households containing all the information gathered during registration. The serial number or ID codes and correlating beneficiary information are maintained in separate system, usually an electronic database through which numbers can be quickly searched. Paper lists might be used in some situations where a computer database isn't accessible, but it is important that paper lists contain ID or serial numbers, and that data captured at the point of distribution is re-entered into a database later.
While a card system will require some investment on databases as well as time to gather information, prepare, issue and distribute the cards, this methodology greatly facilitates the registration process, especially if the card can be read by a bar-code or similar machine. Cards should ideally be accompanied by another source of verification at the time of distribution to assure the beneficiary identity.
Biometric registration refers to the process of tracking recipients of distribution using unique biometric features of individuals. Biometric features might include fingerprints, eye, or facial features, all of which is automatically captured by recognition software and lined to the individual with a server-based database of beneficiaries. A biometric database might even be used at different geographic points if the beneficiary is migrating or mobile. While many biometric tracking systems are still developing due to high levels of sophistication and data management required, the use of this technology is increasing. A biometric system not only reduces input and duplication errors, but they also facilitate update, back-up, reporting, monitoring and auditing controls.
In order to prevent duplication and omissions of records, it is preferable that the registration and verification take place at the same time, assuring a proper segregation of duties between different parties. Programs with limited staff will often combine the process of collecting, processing and verifying registration data into one team. To minimise data manipulation and fraud, however it is important to segregate these tasks.
The staff responsible for registration/verification must assure the following steps:
Any time biometric data is used to track beneficiaries, organisations should consider social and political implications of biometric tracking, and place protection concerns at the highest level. Information that can track an individual across multiple locations and time can also be used to target vulnerable persons, and may be the subject of scrutiny by law enforcement, armies and even non-state actors. Before implementing a biometric registration process, agencies should consult with protection professionals about concerns, and with local government bodies about laws governing gathering biometric data.
Security measures used in a distribution should be defined according to the risks involved. These risks can go from small robbery to large scale coordinated attacks and the same activity in different places will have different risk factor.
Distribution sites can quickly become chaotic, crowded and potentially dangerous places to both field staff as well as beneficiaries, particularly when there are long wait-times or commodity shortages. Security at distributions, is usually the responsibility of government authorities. However, in some conflict situations, local law enforcement authorities cannot be viewed as neutral, and other crowd control mechanisms may be necessary. Once serious disorder has broken out there is little that humanitarian actors conducting distribution can do except to ensure the safety of the distribution staff, usually through evacuation.
Distribution teams can often prevent these situations through good site selection and design, through following operating procedures, and by positioning sufficient and trained crowd control personnel strategically throughout the site to facilitate flow, minimising long waiting periods to the extent possible, and dealing with fraud or cases of cheating in a quick and transparent manner.
During a distribution plan, program, logistics and security teams should work together to define such rules.
It is important to acknowledge beneficiaries' concerns and complaints while referring those with specific problems to access the distribution services. A system must be in place, ensuring that it will be possible to keep records of complaints and those are addressed accordingly. A help-desk should be visible and be accessible without impediments, but at the same time ensure privacy and personalised support keeping it away from the waiting area. It is advisable as well to appoint a representative from distribution committee in the help desk. Any help desk should be able to converse in the language of the recipient population, and ideally be taken from the local community
It is important to differentiate between complaints and questions. Throughout a distribution, staff will very likely be approached by beneficiaries, authorities or others arising issues as:
It is strongly recommended to brief the staff closest to the crowd about how to deal with questions and how to refer them to the help-desk if necessary. Efficiently responding to questions and complaints will have direct impact on the number of security issues likely to further arise.
Distributing organisations are also responsible for the proper closure and clean-up of a distribution site. Generally, this includes clearing the site of any refuse, resolving any outstanding issues, compensating casual labourers, and putting a plan in place to report on and monitor the results of the distribution.
After the distribution, warehouse and distribution team should reconcile and agree upon the correct number of items dispatched and distributed, spotting problems such as: excess distribution and mistakes on waybills, registration problems and thefts, or other discrepancies. The shorter the time between activity and reconciliation the easier it will be to find mistakes. The distribution team will need to submit an activity report which requires the use of warehouse data and the reconciliation is a mandatory part of the process.
All the below figures should account for:
After a distribution, it is essential that a distributing organisation report internally and externally on the intervention and its results, allowing all stakeholders know results, including shortfalls or gaps in population served. In general, every report should include information on which commodities were distributed, in what quantities, to which populations, in which areas, and in what time period. If all of the needs of the community were not met during the exercise, the distributing organisation is requested to include the percentage of total needs met. Any problems that occurred during the distribution should be noted, particularly if they may impact the ability of partners to operate in the area moving forward. Photos with captions should be attached to the report, where possible.
In order to consolidate the different reports is a good practice to agree and use the same template every time. The Shelter Cluster designed one that contains the following information based on UNHCR templates:
Fill in the name of the organisation that organised the distribution.
Site(s) and location
Fill in the name of the distribution site (e.g. Name of a School) and its location (governorate, district, village/neighbourhood).
Date(s) of distribution
Give the exact dates of the distribution, inclusive (e.g. January 4-7, 2017).
No of beneficiaries
Give the total number of beneficiaries served through the intervention, dis-aggregated by gender and age.
Specify what each household was meant to receive, including whether different packages were delivered to different sized families (e.g. 3 blankets/family of 6, 1 bar of soap/person).
Initial stock count
Give the number of items delivered at the outset of the distribution, listed by item (e.g. 1,000 blankets, 1,000 mattresses, etc.).
Give the total number of items distributed, listed by item (e.g. 850 blankets, 850 mattresses, etc.).
Remaining stock count
Give the number of remaining items, if any, listed by item (e.g. 150 blankets, 150 mattresses, etc.). Ideally, this number will equal the initial stock count minus the stock distributed.
Percentage of needs covered
Give an estimation of the needs covered. If there was a shortage of stock, then this number will be below 100%. Similarly, if there are new arrivals, the team might note that the needs as per the assessment have been covered but that new needs have arisen.
Detail how the distribution was set up and managed.
Problems encountered during the distribution
List any problems encountered during the distribution such as fraud, issues of access, claims of exclusion, etc.
Plan for follow-up
List any actions that the organisation plans to undertake in the aftermath, e.g. a PDM or a follow-up distribution to account for new arrivals.
Following the full closure of a distribution, distributing organisations may want to start thinking about conducting a post-distribution monitoring (PDM) exercise in order to assess the effectiveness, appropriateness and coverage of the intervention, and overall satisfaction with the assistance provided. Ideally, PDMs should evaluate a single response about a month after the intervention occurs. This allows time for beneficiaries to use the items provided and give useful feedback on quality, account for the possibility that the recipients of aid might have moved.
In parallel, agencies may wish to perform a market survey where the price of commodities on the local markets is collected regularly. The market tends to be distorted in emergency or conflict contexts, and there can be large fluctuations in price provoked by timing of distributions making very difficult to interpret quantitative data. Market surveys may reveal impacts of distributions on local vendors, if items are being resold, or even if cheaper or more appropriate items are available locally for procurement or cash vouchering.
It is important to know the roles and responsibilities of the main actors involved at various stages of commodity distributions. In most circumstances, key actors include the following:
The roles and responsibilities of each of these key actors may include:
Roles and Responsibilities
Adapted from Shelter Cluster
To assure the affected population involvement in the process and guarantee that its participation is efficient and effective, a best practice has shown to be the creation of distribution committees. Distribution committees tend to work better in stable environments, should ideally reflect the ratio of men and women in the population, and all population groups should be represented. Committees can meet both before and after distributions, where all issues related to distribution should be discussed freely inside the committee and brought to the appropriate agency’s attention. These committees will act as a link between the agency in charge of the distribution and the affected population, helping to:
Protection mainstreaming means distributing organisations, partners, employed third parties and all other entities involved in the distribution are undertaking activities in a manner that safeguards people from violence, coercion, deprivation, and discrimination and that aims at attaining full respect for the rights of the individual.
The distributing organisation should undertake all effort to integrate protection into every part of the distribution process incorporating the four key elements of protection mainstreaming, which include:
A protection-based approach should be included when planning the logistics of distribution to advocate and highlight the importance of impartiality and non-discrimination to achieve a successful and sound distribution. All members of the team have a role in ensuring the safety, dignity and integrity of people in aid distribution. Coordination, fairness and planning are crucial to respond to their specific needs, cultural values, physical context and environment preservation.
As a compendium, the following list should be considered:
 Source: Commodity Distribution, a practical guide: Division of Operational Support; 1997, UNHCR.