Logistics Cluster_User_Feedback_Survey_Template.docx


Information management in Logistics is a tool to support logistics analysis and decision-making during an emergency. Information management incorporates the collection, analysis and dissemination of logistics related information which serves as the foundation of decision-making for a coordinated and effective logistics response.

Information Management Officers within a Logistics Cluster team are responsible for consolidating and disseminating up-to-date logistics specific information. They use logistics information gathered from multiple sources including Logistics Cluster participants. These include:

This chapter has been tailored around the general UN OCHA/IASC operational guidance to specifically address the information management in logistics humanitarian response.

See: Operational Guidance on Responsibilities of Cluster/Sector Leads & OCHA in Information Management.

Logistics Information Management in Emergencies

The below information management products are useful under emergency settings:

In setting up information management within an operation, humanitarian organisations may consider the following:

Role of Logistics Cluster and its Partners in Information Management

A. Role of Cluster Leads in Information Management at the Country Level

The information management strategy focuses on identified gaps, challenges and bottlenecks; i.e. what do the cluster partners need to know to make informed decisions, what problems they can expect, and what information can help to solve them.

The IASC defines the information management responsibilities of the cluster leads at country level as following:

Source: Guidance on responsibilities of cluster/sector leads & OCHA in information management

B. Role of Logistics Cluster Lead in Information Management during emergencies

1) Operational Support

2) Information Collection and Dissemination

3) Information Sharing Platform:

The logistics cluster web page www.logcluster.org is an example of a common logistics information sharing platform. It hosts useful information products such as operations pages by countries, shares tools, and provides products like standardised templates.

C. Role of Cluster Partners at the Country Level

Information Management Process

The entire information management process can be summarized as in the below table. This simple process outlines where information is gathered, analysed and disseminated to serve various purposes.

Diagram 1 - Information Management Process

An equipped information management unit of the Logistics Cluster offers different tools and services to its users such as:

Resources and Tools

Logistics Cluster Information Management Product List

Guides and How-to

Sample and Templates